Warranty

Relax and enjoy your new fence knowing that our Labor Warranty offers worry-free protection 

Labor Warranty: 

We stand behind our services by including a standard warranty on all new fence installations. No registration required.

Our standard warranty covers defects in workmanship for one year after installation, including gate closures and locking mechanisms. 

• The warranty does not cover damage caused by "Acts of Gods," weather, incidental damage by humans or pets, and impact or other conditions beyond our control.
• You will also void your warranty if you make any structural changes/alterations to your fence after installation.
• Please note that failure to pay under terms contractually agreed upon voids all warranty coverage.

Post-shifting: Post-shifting is common in many areas we service and may not be covered under the labor warranty.

Imperfect material: Although we hand select all project material. There are conditions beyond our control. After installation, the material can warp, split, fade, and/or shrink. Replacing warped, split, faded, and shrunken material may not be covered under the labor warranty and may be subject to a service fee if repaired or replaced.

Construction Agreement:

During the construction process, we could be but are not limited to standard construction practices, the demolition of property, digging, trimming vegetation, hauling off material, creating loud noises, and operating equipment.

Due to the nature of the process, DLG Unlimited is not responsible for damaging plants, decorations, landscapes, trees, shrubs, grasses, and other items that might be close to the project.

We recommended protecting decorative vegetation, removing all potted plants, yard decor, mulch, rock, edging, or other landscaping from the designated worksite.

In some cases, landscaping (e.g., trees, shrubs, vegetation) will need to be removed/trimmed to complete the job. If required, an agreed upon service charge will be added to the final invoice.

Note: We Recommend removing items you do not want to be damaged from the project area. 

Terms and Conditions:

• Estimates include disposal cost, taxes, permit(s) (if needed)
• The estimate is valid for 45 days from the issue date
• The project could take longer than expected due to unforeseen issues.
• Cash, check, or credit card (3.49% fee for using a credit card) accepted. 
• A deposit of half the total amount is required before work begins.
• Final payment is due upon completion of the project. 
• Payment must be made within 72 hours of completion. 
• Special circumstances may be given but must be agreed upon before starting the project.
• The customer must provide Plot Map if a permit is needed.
• The customer must provide access for materials to be dropped off and access to where the project is to be completed.
• Vehicles should not be left in the project area.
• The project area shall not be entered unless agreed upon. 
• The project area will have many hazards and shall not be entered.

DLG Unlimited is not responsible for any injuries or accidents in the project area.

Just follow the steps below to start the process.

Call us to open a case (361) 960 5900  

Take pictures of the issue. Email pictures to jb@dlgfence.com (If possible, provide the date of installation)

Once your claim and pictures are reviewed, we will contact you to set up an appointment to either fix your issue or order replacement parts. Any reinstallations done under warranty will be at no charge.